GCash SIM Card Lost, Expired, Stolen: Recover Account

GCash SIM Card Lost, Expired, Stolen: Recover Account

If the SIM card linked to your GCash got lost, stolen, or expired, here are some steps you need to follow to continue using the e-wallet service.

In this simple guide, you'll learn how to retrieve the account of your lost GCash-registered SIM and how to transfer funds if SIM was expired.

GCash SIM Card Lost or Stolen: How to Recover Account

If you've lost your SIM card or phone with your GCash-registered account, follow these steps to start the account recovery process.

Step 1: Report immediately via GCash's Gigi Chat Support.

Step 2: Contact your telco provider to get a new SIM card with the same number. Here are the SIM replacement guides for each network.

Step 3: Once you receive your new SIM card with the same mobile number, chat with Gigi again to lift the suspension of your GCash account.

Notes: Also read:

GCash SIM Card Expired: How to Transfer Funds

An expired SIM card can't be recovered anymore. Therefore, you need to create a new GCash account with a new SIM number and request a transfer of funds. Check out the steps below.

Step 1: Create a new GCash account with your new SIM number. Step 2: Your new account must be fully verified. See how to fully verify a GCash account.

Step 3: Once verified, go to https://help.gcash.com and click the "Chat with Gigi" button at the lower right of your screen.

Step 4: If you have GCredit, GGives, or GLoan, submit a new ticket to transfer these lending services to your new GCash account.