Consumer protection act forms

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  • Home
  • About Us
    • Who we are
    • What We Do
    • Leadership
    • Divisions
    • Consumer Protection Act
    • CPA Regulations
    • Forms
    • Industry Codes
    • Guidelines
    • NCC Rules
    • Access to Information Manual (PAIA)
    • Explanatory Notes
    • Summary of Judgements
    • Business Compliance
    • Strategies and Annual Plans
    • Annual Reports
    • Research Reports
    • Media Statements
    • Speeches
    • Newsletters
    • Consumer Alerts
    • Product Recalls
    • Social Media

    Complaints

    Create a profile on e-Services to file a complaint

    As the country and consumers adapt to the use of technology, the National Consumer Commission (NCC) is embracing technology and the benefits that come with it. The NCC is introducing an e-Services portal that allows consumers to lodge complaints against alleged contraventions of the Consumer Protection Act (CPA) by suppliers.

    Consumers will need to have a registered and approved profile to be able to file their complaints on the portal. The e-Services portal allows consumers to file as many complaints as they wish.

    Through the portal, the Commission can attend to complaints and engage with consumers as and when there is outstanding information while resolving complaints speedily. Consumers, on the other hand, can either log into their profiles to view the status of their complaints or contact the Commission for feedback or updates relating to their complaints using one reference number, linked to their profiles.

    When filing a complaint, consumers are encouraged to give as many details as possible. Remember to indicate the date of transaction or purchase, the date on which the dispute arose, the proof of purchase, steps taken to resolve the matter, and any communication with the supplier.

    After filing a complaint, the consumer will be kept up to date through email notifications each time their complaints are escalated until the complaint is resolved.